Privacy Policy

Effective Date: 26/9/25
Website: https://www.boatshoesonline.com.au

1. Introduction

At Boat Shoes Online ("we", "our", or "us"), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit or make a purchase from our website, www.boatshoesonline.com.au.

We are bound by the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

2. What Information We Collect

We may collect the following types of personal information:

Contact Information: name, email address, phone number, billing and shipping address
Payment Information: credit/debit card details (processed securely via third-party payment gateways – we do not store card details)
Order Information: products purchased, order history, returns
Website Usage Information: IP address, browser type, pages visited, time spent on site, cookies and similar tracking technologies
Account Information: if you create an account, we may store your login details and preferences

3. How We Collect Your Information

We collect personal information in several ways, including:

When you visit our website
When you create an account
When you place an order or make a return
When you subscribe to our newsletter
When you contact our customer service
Through cookies and other tracking technologies (see Section 8)

4. Why We Collect Your Information

We collect, hold, use, and disclose your personal information for the following purposes:

To process and fulfill your orders
To manage your account and provide customer support
To communicate with you about your orders, products, services, and promotions
To improve our website, products, and services
To prevent fraud and maintain the security of our website
To comply with our legal obligations

5. Disclosure of Personal Information

We may disclose your personal information to:

Our employees and related entities
Third-party service providers such as payment processors, shipping companies, IT service providers, and marketing platforms
Government agencies, regulatory bodies, or law enforcement where required by law
A purchaser or successor in the event of a business sale or transfer

We ensure that any third parties we share your information with are bound by obligations of confidentiality and comply with privacy standards.

6. International Data Transfers

Some of the third-party service providers we use may be located outside Australia. Where we transfer your personal information overseas, we take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy and applicable Australian privacy laws.

7. Data Security

We take reasonable technical and organisational measures to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Examples include:

SSL encryption
Secure payment gateways
Restricted access to personal data
Regular system updates and monitoring

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable site functionality
Understand how visitors use our site
Personalise your experience
Deliver targeted advertising

You can choose to disable cookies through your browser settings, but this may affect your experience on our website.

9. Marketing Communications

If you opt in, we may send you marketing emails or SMS messages. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

10. Accessing and Correcting Your Information

You have the right to:

Access the personal information we hold about you
Request corrections if the information is inaccurate, incomplete, or out of date

To do so, please contact us at the details below. We may require you to verify your identity.

11. Your Rights Under the Privacy Act

Under the Privacy Act 1988, you have rights including:

The right to know why your personal information is collected and how it will be used
The right to access your personal information
The right to opt out of direct marketing
The right to make a complaint if you believe your privacy has been breached

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website, and the "Effective Date" at the top will be updated.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at:

Boat Shoes Online
Email: [support@boatshoesonline.com.au]
Phone: [Insert Phone Number]
Website: https://www.boatshoesonline.com.au

14. Complaints

If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au/
Phone: 1300 363 992

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